Cancelling a PrescribeIT® Prescription

If a PrescribeIT® prescription needs to be cancelled after it is processed, a Cancel Notification Reason must be sent to the prescriber. Cancelling a PrescribeIT® prescription varies slightly depending on if you are cancelling the first prescription in the chain or cancelling a refill.

Select a dropdown below to learn how to cancel a PrescribeIT® prescription.

To cancel the first PrescribeIT® prescription in a chain:

  1. Search for and select the patient.

  2. Select the Profile tab.

  3. Highlight the prescription you want to cancel.

  4. Select Rx > Correct > Refuse. A prompt appears to confirm if you want to cancel the prescription.

  5. Select Yes. A prompt appears to confirm what you want to do with the prescription.

  6. Select one of the following options:

    • Remove - cancels the prescription and removes it from the patient's Profile. The prescription is returned to the PrescribeIT® To Do tab.

    • Unsync - cancels the prescription and removes it from the patient's Profile. The prescription is returned to the PrescribeIT® To Do tab and the patient is unsynchronized.

      Note: Unsync is only available if this is the first PrescribeIT® prescription processed for the patient.

    • Hold - cancels the prescriptions and places it on HOLD on the patient's Profile.

    The PrescribeIT® Cancel Notification Reason window appears.

  7. Select the reason the prescription is being cancelled.

    Note: If Other is selected, a freeform textbox appears to enter in a reason.

  8. Select OK.

The PrescribeIT® prescription is cancelled. The prescription either returns to the PrescribeIT® To Do tab or remains on the patient's Profile, depending on the option selected in step 6. A Cancel Notification Reason is sent to the prescriber.

To cancel a refilled PrescribeIT® prescription:

  1. Search for and select the patient.

  2. Select the Profile tab.

  3. Highlight the prescription you want to cancel.

  4. Select Rx > Correct > Refuse. A prompt appears to confirm if you want to cancel the prescription.

  5. Select Yes. The PrescribeIT® Cancel Notification Reason window appears.

  6. Select the reason the prescription is being cancelled.

    Note: If Other is selected, a freeform textbox appears to enter in a reason.

  7. Select OK.

The refilled PrescribeIT® prescription is cancelled but remains on the patient's Profile tab. A Cancel Notification Reason is sent to the prescriber.

To cancel a PrescribeIT® Split Rx:

  1. Search for and select the patient.

  2. Select the Profile tab.

  3. Highlight the prescription you want to cancel.

  4. Select Rx > Correct > Refuse. A prompt appears to advise you that the medication is part of a split with other medications. This serves as a reminder to cancel the related prescriptions as well.

  5. Select OK to continue with the refusal process.